Frequently Asked Questions
Self Serve Laundry FAQ
How much soap to use?
Depending on the size of the machine, 4-12 oz of soap. It is a myth that you need to see a lot of bubbles in the window to have enough soap. Less soap is better.
How much do you fill up each machine with clothes?
The machine capacities are based on weight and volume. They are commercial washers, they are meant to be full and clean better when they are. Ask an attendant for help if you need it, they are always here.
How hot are your dryers?
Depending on what you set your dryer at, they range from 130 to 180 degrees.
How is parking?
We have roughly 20 parking spots in our lot and plenty of street parking.
When is last load?
Monday - Thursday: 9:30 pm
Friday, Saturday, and Sunday: 10:00 pm
How long have you been in business?
We purchased the store in September 2016, new washer went in May of 2018
Commercial Laundry FAQ
What type of payments do you accept?
We will accept cash, credit, debit, check and even can setup monthly billing if you like.
Do you do dry cleaning?
Not at this time.
Do you do spotting?
We do attempt to treat spots if they are pointed out to us in advance, but we do not inspect each piece prior to washing unless asked.
What happens if clothes are damaged?
We have insurance for large claims, but we have never actually needed it. We will take responsibility of our mistake and reimburse you immediately if necessary.
What happens if my clothes are lost?
We have insurance for large claims, but we have never actually needed it. We will take responsibility of our mistake and reimburse you immediately if necessary.
Will you wash clothes with special instructions?
Absolutely, you can request specific temperatures, wash and dry, soaps, softeners, bleach or not, just ask us and we will see what we can do. Our laundry attendants have an average of 15 years doing laundry commercially.
Pick up and Delivery FAQ
Do you serve my area?
When you enter our website you will be asked to enter your zip code, this will determine if you are in our standard area, if not call us and we will see what we can do.
Do I call each time I need laundry service?
No, you simple go online or to our app to place your order.
Do I have to be home when you pick up or deliver my clothes?
No, simply leave instructions for us where to pick your laundry up and we will take care of everything else.
What type of payment?
We will accept cash, credit, debit, check and even can setup monthly billing if you like.
When do I get charged?
When your order is complete, but before we deliver them.
How much does an average order cost?
Hard to say, our minimum for delivery is $20.00 and for drop off $10.00 An average laundry bag is roughly 20 -40 pounds.